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Ticket creation in Solution Manager through Mails
By Siddhesh S.Tawate
Ticket has to be generated in Solution manager from mails. Three different mail
ids are configured for three SAP systems. Mail on these ids should generate
ticket in SOLMAN for corresponding system. Subject format is decided as
Generated ticket no or errors if any has to be communicated back to respective
Three different communication channels are configured for three mail ids. These
will monitor the mails and any new mail is sent to BPM. BPM transforms the
message and triggers synchronous proxy. This proxy will return generated ticket
no or errors. This response is then returned back the sender of the mail. This
scenario is capable of handling multiple attachments of any type of documents.
1. Data types:
Package has to be imported from service market place. This will act as data type
for mail sender and mail receiver.
mail package (click here) as an external definition
for Proxy request and response are developed as below
2. Message Type:
message types are created.
3. Message Interfaces:
message interfaces are created
MI_MAIL_SENDER => Interface that accepts message from mail sender
MI_MAIL_SENDER_ABS => Abstract mail sender interface for using message in BPM.
MI_PROXY_SYNC_ABS => Abstract synchronous proxy interface for triggering sync
proxy from BPM.
MI_PROXY_SYNC => Synchronous proxy interface for sending message to Solman
and returning response.
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