Ticket creation in Solution Manager through Mails

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5. MI_MAIL_RECEIVER_ABS => Abstract mail receiver interface for sending response back to sending mail id.  

 

6. MI_MAIL_RECEIVER => Corresponding mail receiver interface for sending response from XI to mail id.  

 

4. Message Mapping  

Mapping for mail sender to proxy  

 

Mapping for proxy response to mail receiver  

5. Interface Mapping:  

Mail sender to proxy interface mappings  

 

Proxy response to mail receiver interface mapping  

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